Services

Who We Are
 

We are a crisis response team that immediately responds to people in crisis whether in their homes or their West Central Minnesota Communities.

We work with people during a crisis to de-escalate the current situation and guide individuals into the care they need. 

Our goal is to have a trained crisis staff member arrive within 45 minutes of your phone call. 

Before you pick up the phone, ask yourself: “Will I be safe for the 45 minutes it may take for a crisis team to reach me?”

If the answer is “no” and safety is a concern, CALL 911 immediately.

If you are safe to wait, Call Us at 1-800-432-8781.  Depending on your location, we may take longer than 45 minutes to arrive.  If this seems to be too long to wait, Call 911.

What will happen when you call?

• Phone screening – During your call, Mobile crisis screeners will ask you several questions to identify what is going on to decide if Mobile crisis or another service is the most appropriate. If mobile is decided not to be the most appropriate other options will be offered.
• Permission for service – The team will ask for your verbal permission for us to come out to you and must be obtained before we dispatch to you. It is important and required that if you are under 18 or are not your own legal guardian that we receive verbal permission from your parent or legal guardian. When we arrive on-site a written consent for service form is signed by the person in crisis/or legal guardian we also ask for active participation in the treatment and crisis planning.
• Assessment – The crisis responder will assess what is going on and provide interventions to reduce distress and improve coping.
• Treatment plan and crisis plan – The Mobile team will complete a treatment plan and crisis plan with you during the response. We help develop crisis prevention plans to move individuals towards recovery.
• Stabilization - Our job doesn't end when we de-escalate the situation. We can help stabilize individuals and bridge the gap between immediate crisis situation and ongoing services for mental health.
• Follow up – You will be contacted after the service to help with following up and through with recommendations and referrals.
• Feedback – If a face to face service is provided you will be asked to provide feedback of the service provided.

How Our Services Work

For every person in crisis we have three main goals:

• Keep you safe
• Calm the situation
• Connect to what will help eliminate the crisis